People who work in customer service often hear that the customer is always right, but that’s certainly not always the case. There are times when the customer is wrong, and it’s up to the management to address the issue.
One problem that must be addressed completely and promptly is sexual harassment. Some people who rely on tips often think they have to deal with whatever customers do so they can earn a living; however, there’s no reason for the workers to have to deal with that type of behavior.
Clear rules against sexual harassment must be set and followed
The rules for sexual harassment at work must clearly forbid sexual harassment in all forms. This includes physical contact, as well as other forms like lewd comments or sexual jokes. Anything of a sexual nature that the employee feels uncomfortable with is considered sexual harassment.
Anyone can commit sexual harassment
It’s important to remember that anyone can sexually harass a worker. This includes customers, co-workers, supervisors, vendors and anyone else who comes into contact with the employee. No matter who commits the sexual harassment, the employer is responsible for addressing the issue.
Employees who are sexually harassed at work should file a complaint with their employer. An investigation should be done and the situation should be handled without delay. If the employer doesn’t act swiftly and appropriately, the employee may opt to pursue legal action. Working with someone familiar with these matters may be beneficial so the employee can assert their rights.
