People who work in customer service often hear that the customer is always right, but that’s certainly not always the case. There are times when the customer is wrong, and it’s up to the management to address the issue. One problem that must be addressed completely...
Employment Law
Sexual harassment in the workplace is substantially underreported
Different studies have shown that sexual harassment at work is underreported. A significant percentage of workers, both male and female, who have experienced sexual harassment, have not reported the matter. Why does this happen? Less evidence A worker is less likely...
2 ways to claim sexual harassment
No employee should have to suffer sexual harassment. Yet, despite supposed progress toward greater equality, sexual harassment toward female employees in particular is still rife. One of the many concerning statistics relating to this ongoing problem concerns just how...
What does it mean when there is a glass ceiling?
Workers will sometimes say that they are being held back by a glass ceiling. You may also see an analysis of a specific industry – such as the tech industry – claiming that there is a glass ceiling hindering the upward mobility of employees at the company. What this...
What is the CROWN Act in California?
Workers in California have a host of protections available that aren’t available in every state. California was the first state in the country to pass the Creating a Respectful and Open Workplace for Natural Hair Act, which is informally known as the CROWN Act. The...